Frequently Asked Questions

Have questions about placing an order, payment, or delivery? Find your answers below.

It's incredibly simple! Just browse our digital menu on the home page, select your dishes, choose your variants (if applicable), and click "Add to Basket". When you're ready, click on the Basket icon to review your order and tap "Checkout" to complete your details.

Yes, absolutely! Once your order is placed, you can track its progress instantly. Simply navigate to the History tab in the bottom navigation bar and select your active order to see whether it is pending, prepared, or ready for pickup/delivery.

We support multiple convenient payment options to suit your preferences: Cash on Delivery/Pickup, Card payments, and popular Mobile Financial Services (MFS) depending on active restaurant configurations. All digital payments are safe and secure.

If you need to change or cancel your order, please call our support team immediately. Please note that once the kitchen has started preparing your order, we are unable to make modifications or issue a cancellation.

We offer home delivery as well as table service and self-pickup depending on your selected location options during checkout. Delivery fees and estimated delivery times will be dynamically calculated and displayed before you submit your order.

Your satisfaction is our absolute priority. If you encounter any delays or notice an issue with your received items, please call our support number listed in the Return & Refund Policy or tap the call center icon on our home screen to let us make it right immediately.